For someone with no formal education in IT but has a desire to break into an infrastructure role after spending 6 months to a year on an IT Help Desk, what advice would you offer to someone who is hungry for a promotion and new opportunities?

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In my experience, the best way is to move into a new role is through an internal transfer. Have a conversation with your manager and the manager of the department where you'd like to move. Make your desire known, listen to their advice on how you can make the move.

Not ever company or manager is open to the idea, you might need to take a job at a different company that is more open to letting their employees move into different roles.

Certifications help. It shows you’re taking the initiative outside of work to learn

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