For those who are involved in all things Future of Work (e.g., AI, RPA, Machine Learning, AR etc.) How does your company (or you personally) address the underlying concern of clients / the general public that "the robots are going to take away all our jobs!" ? It's undeniable that FoW certainly involves reduction of certain jobs. What angle to you take?

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Recently read “Designing for Modern Learning” and they discuss findings from a 2014 Deliotte study stating that the current information economy is shifting to a human economy. Where there most valuable employee traits will be creativity, passion, character, collaboration - basically the human traits that machines will never be able to achieve. So a way to addrsss this is encouraging the organization to shift their L&D approach - emphasis on reskill or upgrade to meet pace of innovation, ability to handle more ambiguous / complex tasks, and demonstrate collaboration across cultures. Again, just a book I read. Haven’t had to opportunity to try in real-life.

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That being said - I am curious to hear people's thoughts on what this means for the population of people whose jobs WILL go away, and who don't necessarily have the aptitude/IQ to up-skill enough to succeed in the future environment. I don't mean this in a demeaning way AT ALL - but examples could be cashiers, warehouse workers, bus drivers, taxi drivers, janitors etc. (obviously not ALL of the people currently in those jobs, but at least some). I can easily see a future where these jobs will be accomplished by machines. What will those people do?

The focus should be on the positives and the possibilities. Sure, automation will reduce certain areas of functionality for humans, BUT, there are 2 major advantages: automation frees up time for other things (like self actualisation and making the workplace more human and more connected) and it also creates loads of new opportunities for jobs that possibly don’t even exist yet.

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What kind of job opportunities would be created in your mind?

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I believe focusing on reskilling and upskilling is key.

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