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Monday Wordle 331 5/6
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⬛⬛⬛⬛🟩
⬛🟨⬛⬛🟩
⬛⬛🟩⬛🟩
🟩🟩🟩🟩🟩
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ProServ
I see you are a senior consultant, Do you see yourself building out tech more than fine tuning what is already at customer premises?
Coach
More rewarding - that’s a personal thing.
Brighter future - ProServ. Like it or not, clients see more value in delivering/building something new (or enhancing what’s already there) than in maintaining it once it’s built. That’s why you see the majority of support going offshore/lower paying resources.
Coming from the client side and I’ll tell you the reason why they are moving that way is because of how support is going offshore/lower paying resources. Whenever I run into an issue the absolute last thing I want to do is raise a case. I know I’ll end up just getting the run around for days until I get through enough escalations to talk to an engineer only to more than likely figure it out myself. Meanwhile the business would be breathing down my neck trying to solve their issues. Having a managed service contract you have someone else to blame and pressure to figure out.