gate agent just said we're delayed 3 hours because they don't know where the crew is. how many points?

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it's now delayed to at least 2am (4 hours after original.time). waiting on 1 flight member. are you entitled to comp/points?

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after 3 hours of string us along they just cancelled it

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Ignoring the points part, I just want to know which airline loses a crew. Is the cost cutting causing you to fly Spirit?

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I’d go 10K. 15K if you’re really pissed or have high status w/ said airline. My Global Services friends even get $$$ in these types of situations ($200 or $300 voucher).

When you become a 1K, they give you the email address. If you’re not 1K, you just email the general UA customer complaint email address, and then in the subject / body I would specify what your status level is.

Is this O’Hare?

the crew member was supposedly coming from O'Hare

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in these situations, is it better to call the airlines or contact them through the website form?

first offer is 10k skymiles, deal or no deal?

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