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Doesn’t trust or empower his own team so we can’t go to them for answers and in fact regularly degrades them on calls we’re on. Then when we finally do get on a call is annoyed at the fact that he has to answer questions from the working team. But regularly complains were not moving fast enough.
Honestly just finding the whole experience of working with an abusive Client and an internal management team that does nothing to push back or support the team incredibly demotivating and demoralizing
At Goldman there is a saying: “important people like to deal with other important people. Are you one?”
Don’t dismiss this - there’s something quite insightful about it that will help you solve this client (and so so so many more).