{ "media_type": "text", "post_content": "Got “upgraded” to comfort+ middle seat last minute... cant move back because delta had already reassigned my window seat.... i hate when this happens...", "post_id": "5a535f39995acd00132488e9", "reply_count": 12, "vote_count": 9, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting", "feed_type": "crowd" }

Got “upgraded” to comfort+ middle seat last minute... cant move back because delta had already reassigned my window seat.... i hate when this happens...

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The Fight for the Armrest: A Consultants Silent Agony

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Pwc with the harshness. They update the app all the time with new “features”, I.e. business rules you probably can’t keep track of. OP probably was unaware.

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So turn off automatic upgrades to comfort+, it's in your app; or if you're at the gate and see you're in line for an upgrade on the list, go talk to the gate agent about available seating and they can stop up from getting a middle upgrade. Don't blame Delta for your laziness/ignorance

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Also yes I will totally blame the app. Why can’t there be a feature to ask for only window or aisle comfort + upgrades. It’s not the hardest thing in the world to do

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Rekt

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^D1 I agree that I would prefer that, but we don't know the complexity of doing that in the system either. We don't know if Delta made that decision knowing that the added complexities could confuse people or cause more customer complaints. The point though is that there are plenty of imperfect systems in travel that we all use on a weekly basis and when you're too lazy/ignorant to figure them out you're going to have bad outcomes.

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You’re going to be sandwiched between two sumos

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Last time this happened to me I called them and they moved me back to a normal aisle seat. A new option appeared in my app to only request upgrade to window or aisle seat for that flight. Unfortunately, this option did not persist to subsequent flights.

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Yeah A1 that looks exactly like the option I had in my app. I wish it would come back!!!

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Delta’s whole system of requiring elites to get “upgraded” to comfort+ is bullshit

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Good to know A1! I'll be excited for that to roll out

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