Gotta love the Fed market. Client asked me how to open an Excel file..... Double Click

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Simple. First they have to submit a request to open a new file type. If that's approved at the quarterly File Type Review Board (FTRB) meeting, they will need to attend one week of Excel training. Then they will collect signatures from the managers of every department to verify they have been properly trained and warned of the risks. Once that is mailed to a processing center in rural Virgina, they should wait for a confirmation it has been granted. They should update all their profiles with their file-type certification. Then and only then should they consider double-clicking that file to read the instructions to submit a request to the FTRB.

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Gotta make sure they are on their computer first. Don't want to get in trouble if they just sit there clicking their stapler

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One of my clients didn’t know how to use a laptop trackpad - he waved his hands over the keys expecting the mouse to move.

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“That’ll be $250, please.”

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Man you're really earning those billable hours

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Say what again? That’s crazy.

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Did you ask what version of Excel the client was using? Client may be using Word Perfect as well.

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Might have to explain the mouse as well

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#humblebrag

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We had a guy who didn’t know how to login into windows

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Had someone who was actually scared that deleting a row would make them lose all their work.....

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Eeeeeeeeek!!

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Building client skills

It’s kind of sad .. but it’s even sadder that most computer interfaces are still not intuitive

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