Had an awful experience at a Holiday Inn Express with stained, damp sheets. The front desk said there was no staff available to fix the room so they gave me a new sheet and told me to change the bed myself.

Since the hotel was fully booked I decided to leave within an hour of arriving even though the front desk wouldn't give me a refund.

Any tips on who to call and what to ask for from IHG customer care?

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Posting as :
works at
You are currently posting as works at

Use social media. That’ll usually get them responding since others see that feedback

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If you paid withAmex, dispute the charge.

Update: reached put via social media and they offered me 20,000 points. The hotel room was only $120 so it's roughly enough to get another night free somewhere else. Should I accept?

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