{ "media_type": "text", "post_content": "Has anyone been downgraded on a purchased business class flight (using miles)? Flew Air Can and they switched the plane the day of and thus had less biz class seats. Is this normal? What comp is fair?", "post_id": "5df57ba1c490640028a876e5", "reply_count": 6, "vote_count": 0, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Has anyone been downgraded on a purchased business class flight (using miles)? Flew Air Can and they switched the plane the day of and thus had less biz class seats. Is this normal? What comp is fair?

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You’re better off complaining to a brick wall than looking to this bowl for advice. Anything less than death or dismemberment and everyone treats you like a leper for expecting be compensated for actual inconveniences. Best of luck

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I think this is actually a great situation for asking for compensation of at least the difference. You paid a for a fare class that wasn’t awarded to you. Look up what the difference is and request them to refund you that amount at the very least. Also include how disappointed you are on the service “as you don’t understand how the airline chose who to keep in first class and who to demote” (although we all know people who paid with dollars got to keep the first class).

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You are entitled to a refund of the fare difference, not much more. Just call them and you’ll be set.

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Have your points at least been refunded?

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You can generally get back the difference between what you paid and what you got. Whether you’ll get more than that is variable by airline and may be influenced by your status with them. Day of departure aircraft swaps generally occur to avoid a cancellation or long delay due to an upstream delay or a maintenance issue with the assigned aircraft. Airlines don’t like to do it to smaller planes as it can cause them to have to bump passengers, compensate some (your case) or haul less cargo, all of which reduce margin for the flight, but often it’s less bad than a cancellation.

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If they switched planes and have less biz class seats, they have less biz class seats. Sucks, but it is what it is. Not sure on comp or anything, but the situation obviously happens.

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