{ "media_type": "text", "post_content": "Has anyone moved out of consulting into a Customer Success Manager role? If so, what are the pros/cons of the role in your opinion?", "post_id": "6038fde65dbaf5002ab1543f", "reply_count": 11, "vote_count": 8, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

Has anyone moved out of consulting into a Customer Success Manager role? If so, what are the pros/cons of the role in your opinion?

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Yeah

I’ve recently moved into this role: Pros If you like working with clients and having variety, it will still give you this as you have your own set of accounts to look after You have autonomy over how you manage your individual accounts and are responsible for deciding the strategic goals/outcomes for your customers and working with them to achieve this If you work at a tech company (SaaS) it’s way better paid - base salary and commission has increased my pay by approx 50% Cons As you are the POC for the customer, you do take the hit as they will literally shoot the messenger if they have a problem or escalation I hated Consulting because it was a lot of PPT with mumbo jumbo and in this company they use PPT for customer meetings e.g Quarterly Business Reviews etc ... but at least the slides are actually guiding you through important conversations and you don’t spend hours creating the slides and formatting them as they are already pre-made templates

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@K1 Any thoughts on Salesforce or Slack?

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