Has anyone rented from the hertz downtown (state st)? Online reviews are horrible, and wondering if it’s better to make a trip to the airport to pick up a car instead? If it matters, looking to rent a minivan for a week long trip

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Its a rental car, who gives a fuck, why would you drive to ohare?

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For a 20 hour round trip, therefore willing to spend an additional 30 mins if required

I used to rent a lot and state st was so bad they either never had cars, even when reserved or the wait was ridiculous because they has one person.

The W Washington location ended up being my go to after 3 or 4 times with State St.

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All rentals from the airport add a tax. It costs significantly more. The downtown National has good cars. Much better than Hertz

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I love the downtown National location too. Always had great service and super clean cars. The EY corporate rate is excellent at National if you are willing to chance it with their code.

I’ve had pretty bad service there before. However, it is far more convenient than the airport, so I keep going back

Pickup experience - main thing is that they’re typically understaffed when I’m picking up after work. Probably not a problem right now, as no one is really working downtown. Cars I’ve had from there have been fine, and clean.

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I did about two weeks ago. Would do it again in a heart beat, especially during covid, and save the train/uber to the airport. Only knock is their drop off isn’t 24/7

Hahahahaha that is music to my ears! Thank you so much :D

I rent from the Budget location on Clark street downtown often and their service is delightful.

Yeah I’ve rented from hertz state st a bunch of times. The waits are long. The garage is a pain. Their car selection is not that great. The only good thing about that place is the location. If you are looking for a minivan, they may only have one option or they may not have one at all. I would definitely go to the airport. You’ll have a bunch of choices. Later models, lower miles, better options (Chrysler vs Toyota, 8 seater vs 7 seater, leather, satellite radio, etc) Also you can shop around a bit, maybe get a better price from another agency.

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