Has anyone used a tech consultant or an outside tech provider that helps you set up your firm or serves as an outside IT department? This may just be my wishful thinking, but would love if I could find someone to fill this role for my firm.

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Yes! Aerify provides my IT.

They do this through an Amazon Workspace portal. Everything is secure, there are multiple back-up redundancies, and if anything goes wrong with anything in the portal, then they take care of that.

The only thing they don’t cover are things that happen with my own hardware (like if my laptop decides to go crazy). But, since everything is housed in the “virtual desktop” I can use a laptop with pretty low requirements. So, if I can’t fix the laptop myself then I can purchase a new low grade laptop.

I can access the portal from any device that supports the sign-in app. So, it allows me to switch between my laptop and iPad seamlessly by signing out of one and signing into the other. I can pick up right where I left off.

A previous firm I worked at switched to them while I was there and I used them immediately after I started my own firm.

At the prior firm, the entire network was housed on a physical hard drive that overheated and the back-up hard drive also overheated. They lost nearly all of their data (it was a nightmare that had repercussions for years when an old file needed to be accessed but couldn’t be). They switched to a different IT company and then eventually switched to Aerify because the professional IT company wasn’t able to meet their needs.

If you have a mobile office or multiple office locations Aerify can be a game changer.

I am happy to talk with you more about their services. They are not yet in every state, but they are looking for states to expand into.

Full disclosure, I know the owners and we are BNI members together. That is where I originally met them and learned about their product.

I'm almost certain you could hire an individual (or agency, depending on your practice size) to do this. Freelance platforms like Upwork might be a good place to start, or look into the suggestion above.

I would worry about a freelancer having the security setup necessary to handle data from clients.

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