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Have you ever told off a client contact?

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I’ve come very close. I’ve also been told that I have spoken to clients in a condescending tone or I sounded angry.

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You’re in a client service industry - your job is to serve the client. If you tell them off it means you’re doing a bad job - even if they are idiots.

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Yes but professionally. Berating my staff is not something I will ever tolerate, because it isn’t necessary. So when it happened, I pulled the person aside and made it clear that both of us were expected to act in a professional manner, that they hadn’t, and that an apology to my staff was in order. And she got her apology

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How about you ?

There were a couple times that I wish I would have, but never have actually done it. It probably is better that I didn’t lol

Some disrespect needs to be checked in the moment. #Immediately It can be both professional and stern.

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Please explain to me why project codenames are used in the bodies of emails and the names of attachments when it’s painfully obvious from the contents of the attachments and the domains of some people on those emails which company is doing what deal.

We’re not being sneaky here.

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How much should I ask from Barclays ???

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