Hello Fishes,
B4 MD starting the GCP interview process for Customer Experience Lead - L7. I have RRK coming up the week of President's Day. 3 questions:
1) I have been a delivery executive for a few cloud projects and have GCP Digital Leader certification. Senior stakeholder interactions start to finish. Is this similar to what a customer experience lead does? Want to ensure I'm prepared for RRK interview.
2) I see Levels.FYI and everything else. I'm based in Seattle area. In terms of comp, wha
Reposting because the hyperlink cut things off:
Hello Fishes,
B4 MD starting the GCP interview process for Customer Experience Lead - L7. I have RRK coming up the week of President's Day. 3 questions:
1) I have been a delivery executive for a few cloud projects and have GCP Digital Leader certification. Senior stakeholder interactions start to finish. Is this similar to what a customer experience lead does? Want to ensure I'm prepared for RRK interview.
2) I see Level FYI and everything else. I'm based in Seattle area. In terms of comp, what TC should I shoot for? Is this considered a tech or non-tech role? Currently high $500s base. I'm fine with the shift of cash to RSU, but not if it's just for an increase to something like $650K TCV.
3) Lots of comments on potential down-leveling when you get an offer. I don't think that will happen with me if I get to that point. But, is it possible they level up ⬆️ to L8 after talking to me?
MBA with 21 years experience.
Thx
Thank you for sharing.
In the question of being up-leveled to L8 (Director): I don't think a team really has a choice to make a role director-level based on the candidate but it needs to have the right scope. Your recruiter should be able to help here, but I would be somewhat skeptical - even if your experience might fit an L8 profile
Thank you
Chief
Lots of partners join as L7s as customer experience leads.
Some insight
1. L8 is not possible
2. Your role is about strategically managing the different delivery projects going on at the client - interesting part is you have no staff...so you have to with make sure the partners are delivering (ie Accenture, deloitte, etc) or that pso (Google consulting is delivering).
3. Google pso is only deployed to the most critical clients and only in niche skillset roles. Pso does not do the filler work that is normal at consulting firms
4. You don't need to be technical but you do need to understand how the different cloud pieces fit together
5. Total Comp will start in the 500s but we have equity refreshes, equity appreciation, raises and in your case...you get performance bonuses
6. Need to reiterate - you have no people. Your title does not give you power over anyone else (we are all equal here)...so you need to convince people to want to support you
Thanks for sharing !
Thank you - I sincerely appreciate you taking the time to describe the role to this level of detail.
What you described is aligned with my expectations and actually explains a lot. During my initial screening, the recruiter indicated that leadership influence is the key behavioral trait for people in this role. I understand now why they are targeting B4/SI Partners and MDs.
Are the Google PSO practitioners onsite part of a delivery team that also has a leader/manager, or is the CCE Lead responsible for driving that delivery?
Thanks again for this info - can I DM you with a another question or two?
Got it, and and fully agree. Been in this situation before and the only way to be successful was to learn and be somewhat hands on with the product.
Thanks so much G4!
yeah - think of CCE Lead as being responsible for customer success and overall delivery. Should be pretty close to B4 MD experience. I’d guess 400+ for comp but don’t know for sure
Oh no. Then it's a non-starter. The recruiter didn't ask anything about comp, and I wouldn't move for comp alone, but I wouldn't move to take significantly less comp. A bit puzzled here.
Hello, can you explain why you want to look out of ur at MD ? You probably devoted to PPMD route for a reason and now ur looking for an exit.. just curious?
I was a partner for a boutique consulting firm for a while, then moved to B4 non-equity knowing from the outset (and being completely fine with the fact) that there was not a path to equity partner. I enjoy my firm, the people I work with and my day-to-day, but I like being challenged more than I currently am, and being a part of something big.
I am not "looking for an exit" - this role presented itself to me and was interesting enough for me to consider candidacy.
It's different and personal for everyone.
OP do you think the base salary offered was industry standard, or does this role come with a lower than expected base ?
I don't know where things went wrong here. I am asking for recommendations on TC to negotiate if it gets there. No comp has been provided yet. I haven't even had my first interview.
Hey OP - what did you end up deciding??
Chief
Quick update. I am seeing partners join as L8 a bit more often now. But I would caution about joining at that level - If we do layoffs....that layer is going to get crushed