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Coach
I honestly believe that 100% in office before Coivid is what got the bottom 20% to at least be usefull through the fact they at least had their better peers around to lean on.
Now they can stay at home, send crap work, and just blame the PA model, the partners, god, and everything else except their work ethic.
Mentor
I worked with plenty of crappy interns, staff, seniors, managers, and right on up the chain pre-Covid. Can’t agree that they were “useful” at all.
Sorry to hear. M1 here and I feel your pain. From a leadership perspective, it was something I was not prepared for at all but is now happening non-stop.
I’ve managed people in other career fields and have never dealt with this issue at such a widespread level. Will definitely have to re-evaluate the firm’s training program next month (I’m in charge of it).
I also have staff who can't seem to grasp anything even when their peers are understanding through the same training, and as unfortunate as it is, all I've ever heard regarding this is "some people just need more time and not everyone learns the same way." It really sucks when we don't have any time to spare though and the people who are stuck with these staff just drew the short end of the stick. We're not as cut-throat as I would have imagined.
Are you at b4? What tax group?
Not B4. Small firm with less than 30 employees.
Coach
I work for a mid size regional ~110 people and have also watched the staff performance deteriorate since I started here. I’m in charge of software and excel training and am also available to help people on a daily basis but staff hardly ever reach out to me or any of the other designated experts with questions then later I here from other seniors and managers what awful shape the work is in. I think a lot of people are quick to blame the rise in remote work and it may be a factor but just from my personal observations I think there are a lot of firm culture issues that contribute. Our partners/managers are very quick to email people if a budget starts running over and a lot of the time the budget was never realistic to begin with the constant pressure to eat time/be more efficient. So rather than take the time to really make it right staff are just trying to pass it off to the next person as quickly as possible. That and just how overworked everybody is I don’t think seniors and managers are really able invest their 1 on 1 time needed to really train people up. I was fortunate enough to have a great mentor when I started and it probably completely changed my career trajectory.
Coach
Also this job can just be really difficult in general, so with the current shortage of accountants firms are bringing in people for full time that wouldn’t have even gotten an interview in the past and not surprisingly those people aren’t performing well probably because the work and expectations were never a good match for them to begin with.