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You will be a scapegoat. Start looking
From a management standpoint, it helps to keep supervisors in the loop when it comes to different challenges.
I would start by asking for ‘best practices’ to be more efficient and see if a conversation can organically come up about your experience so far. I would emphasize everything you took initiative to learn on your own so it doesn’t seem like you’re just ‘complaining ‘ or trying to do less.
Ultimately, you will need support. If you are not getting that from peers or supervisors.. it’s honestly better to leave while your reputation is in tact:/
People learn differently and teach differently. Even if the trainer thinks they communicated well, their ability to teach is only equal to what you learned. Sometimes an easy "i understand you may have covered this, but it would help me do my job better (or we both look better, the job will be completed sooner for the client, use any benefit that appeals) if you could give me a refresher." That may help with the day-to-day. I encourage you to consider yourself l, your role, and the company. It seems the role and company are different from what you thought. Are you happy with things, despite the manual work? Is a fix on the horizon? Are you finding yourself disengaged? Sometimes interviewers stretch the truth to fill a role. If you can live with the differences, great. If not, decide if it's worth talking to your boss or if it's time to move on.
Well firstly, I can see how that’s frustrating, but try not to be hard on yourself. You don’t know what you don’t know.
Has anyone, outside of prior person, openly talked about the systematic / operational issues?
Yikes! Likely nothing will change or improve in the near future. I see below that you’re already looking. See what else is out there, and in the mean time document, document, document.
Could your peers who received better boarding/training share what they’ve found to best practices? Since you’re all on the same crappy set up, maybe you can share info and help each other out.
Really brief, the girl was a bit pssive agressive, always complaining making everything look really hard, and saying stuff like she doesn’t envy me taking over the clients, as it was incredible hard to work with them. I was okay for a while, asking other team members for help, trying to find information everywhere I can, but little did I know there is a masaive system issue. The system is faulty, keepa crashing, doesn’t save data its getting to the point where you need to double check evey step you make. Additionally it wasn’t updated with all relevant data for each client or project, which makes you double check stuff that you would relay on the system to do.
Every time there is an issue she goes back saying it was communicated during the handover but it wasn’t. I don’t know, I feel stupid for not double checking the small things but this makes the job impossible as there is so much manual labour involved
Thanks 🙏 I started looking and applying today.
It’s just getting to me personally, casue I know I’m good at what I do.
Especially when I see people who started at the same time as I did, the level of training the got comparing to me, it’s just ridiculous.
Even when I talk to my manager, on how to get the process to the next stage he is always saying something along the line, it will take a while, implement change slowly etc, and I get that Rome wasn’t build in a day, but the smallest stuff he is just pushing under the carpet.
Do you have an escalation path in place for systems support? I would begin documenting every error that happens with the system and it’s impact to your work. It’s one thing to point out the problem, another to be part of the solution.
Always begin with “don’t shoot the messenger,“
and then document with the idea that it needs to be fixed so that you can do your actual job and minimize errors. This system error should not reflect poorly on you, unless you sit idly by and do nothing about fixing it.
I think you have 3 options:
1) Escalate with your boss and ask them to make her sit with you for 2 hours and record it on video or phone.
2) Prioritize the list of clients and start getting intros with the most important ones saying, “I'm your new whatever. I wanted to make an intro and use this opportunity to improve our service. And then ask them what their best experience with the company looked like and what was their worst.” This way you will collect information without making client angry.
3) Find another job