Hey everyone! I just applied to a customer success position for Eventbrite inc. & I am given an assignment to do for few questions! I’ve answered most of them except these two as I’m a little hesitant. Can somebody please help me out? Posting the questions below!

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Posting as :
works at
You are currently posting as works at

I’d make sure to get as much information from Q1 as possible before releasing any information. Kindly ask for their email and date of purchase, any other helpful info. Then resolve the issue from there.
For Q2, I’d let them know you’re incredibly sorry for the loss, and that refunds (likely) cannot be done via email, especially without a PO or order #. Get more info kindly, and then help escalate the issue if you cannot resolve it.

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Q1. You get the following email from Sam Rivers, an attendee at an upcoming event. "Hi, I bought my tickets to the 2023 Annual Boogie Vintage Weekender a few months ago. The event is tomorrow and I can't find my tickets. (I vaguely remember getting an email from you guys?!) Please help!!"

Q2. After firing off the email to Sam, you open this next email from Dana Dixon, an attendee today. "Hi Eventbrite, I recently bought 3 tickets for me and my friends to go to the East Nashville Beer Festival. There's just been a death in the family, and so I won't be able to attend the event. Can you please refund my order and let me know when it's been done. Thanks! DD."

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