Hey everyone! I just applied to a customer
success position for Eventbrite inc. & | am
given an assignment to do for few
questions! I've answered most of them
except these two as I'm a little hesitant.
Can somebody please help me out?😭
Posting the questions below!

Posting as :
works at
You are currently posting as works at

Q1. You get the following email from Sam Rivers, an
attendee at an upcoming event. "Hi, I bought my
tickets to the 2023 Annual Boogie Vintage
Weekender a few months ago. The event is
tomorrow and I can't find my tickets. (I vaguely
remember getting an email from you guys?!) Please
Q2. After firing off the email to Sam, you open this
next email from Dana Dixon, an attendee today. "Hi
Eventbrite, I recently bought 3 tickets for me and my
friends to go to the East Nashville Beer Festival.
There's just been a death in the family, and so l
won't be able to attend the event. Can you please
refund my order and let me know when it's been
done. Thanks! DD.

Q1: Good morning Sam,

We don’t want you to miss out on such a memorable event, let’s find those tickets! Our quickest method would be to locate your confirmation email, you may be able to find it by searching noreply@order.eventbrite.com in your inbox. Your tickets are also saved in your Event Brite account, simply log in with your email address and select ‘Tickets’ from the dropdown.

We hope you enjoy your event! Should you have any further questions or inquiries please do not hesitate to reach out.

For Q2 I would send condolences and reference the refund policy, inform them it will have to be requested from the organizer and tell how that can be done

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