Hey everyone! I’m currently an AE as a SaaS company with 6 years experience. I’m looking to transition into a CSM role. Any tips to landing an interview without prior CSM experience?
Thanks in advance!

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Think about how you can frame the skills you do have and focus on how they can help you in this role. And don't forget about soft skills—they can definitely make a difference.

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A few things to highlight on your resume: retention metrics, churn percentage, and upsell metrics. The more you can prove your worth through quantifiable data, the better. Good luck!

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AE's have many transferable skills and, depending on the company, may have some experience helping customers actually use the product. So, it's a good start. Maybe see if you can get some experience with upselling and customer retention if you do not already have. No one should deny you the opportunity to do extra unpaid work : )

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I would highly suggest having your resume professionally optimized and tailoring it towards the role you want. That is what helped me the most. Sometimes just tweeking a couple words can make a huge difference.

CSM roles vary, what interests you about transitioning to a CSM role and what skills/experience can you leverage as a value add for your next employer in this new role?

Getting a cert would be helpful. You can also tailor your resume based on CSM role. Try reaching out to recruiters.

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