{ "media_type": "text", "post_content": "Hey fish fam, need an expectations level set. Ambassador status, staying at a St Regis for honeymoon. Concierge emailed to ask the occasion ahead of time, and we mentioned again at valet, check in, and breakfast - haven’t gotten anything other than “congrats.” No upgrade. No information at check in re: amenities or “rituals” (e.g., 3 days in found out that there is a daily bloody Mary tasting - would’ve been nice to know). Am I overreacting to have hoped for something, anything celebratory?", "post_id": "5efc127c0933dd002a39103e", "reply_count": 28, "vote_count": 4, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Hey fish fam, need an expectations level set. Ambassador status, staying at a St Regis for honeymoon. Concierge emailed to ask the occasion ahead of time, and we mentioned again at valet, check in, and breakfast - haven’t gotten anything other than “congrats.” No upgrade. No information at check in re: amenities or “rituals” (e.g., 3 days in found out that there is a daily bloody Mary tasting - would’ve been nice to know). Am I overreacting to have hoped for something, anything celebratory?

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First of all congrats. I mean no, just contact your ambassador, I guess at those levels is courtesy - just gotta remember we are in a pandemic and some hotels actually have limited their service. But you’re also a Principal, so....you would expect a lot hahaha

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Yes and no. Surprising that they wouldn’t send up a bottle of champagne but they’re not obligated to do that, Ambassador or not. Enjoy your honeymoon and don’t worry so much about whether you’re being pampered as much as would have hoped

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Thanks. Still enjoying it, just rethinking why I’ve spent the last 15 years being so damn loyal to SPG/Marriott. It’s been a tough year; I just wanted a surprise glass of champagne.

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It’s a high end luxury hotel - you pay extra for a certain experience. In addition, you have a top loyalty status with Bonvoy that entitles you to a certain experience with specific benefits. Long story short, your experience sounds like you didn’t receive that experience or any of those benefits you are entitled to. For those mentioning COVID as a justification - did they provide a significant discount to the OP or compensation (usually via points) for lack of benefits? If not then as OP I would reach out to the hotel GM and your Ambassador detailing your disappointing experience.

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Completely agree, I’d look up the Ambassador program leadership and start there as well

When we did it, we did get the cake and champagne. Your ambassador is very important in it. Ofcourse this was SPG times, services have dwindled post merger

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I’d be pissed. I get a fruit plate or wine often when I’m just traveling for work and don’t even tell my ambassador my itinerary unless there’s a reason. You might have noticed that there are only a handful of ambassadors left with the collapse of travel but the ones I’ve spoken to post covid have been great Congrats on your wedding.

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Thanks all; appreciate the perspectives. Rest of the trip was fine... not great, not horrible. Toward end of week, concierge was providing us restaurant recs. I asked which would be better for a celebration, and he asked, “do you mind if I ask the occasion?” Once we shared that it was our honeymoon, he was very congratulatory and kind, then asked if he could send up champagne to our room... but over 24 hours later it still hadn’t arrived. By this point, nothing surprised me. The finishing touch on the whole week was when we were unloading the car at home tonight and I realized that the valet returned my very nice, very new carbon road bike with giant scratches all over the stem. I am just livid. Do I call the hotel directly? Marriott corporate? They assured us up and down that their bike valet was safe, secure, and would take utmost care with the bikes... I’m just so disappointed.

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Oof, yeah that's not good at all.

Congrats, you’ve been Bonvoyed!

likefunny

That's weird. I had my honeymoon last Oct. We stayed at the Ritz / Luxury Collection / St Regis through Asia. I told the concierge ahead of time we were on our honeymoon and asked for suggestions of activities. At every hotel we stayed at we had a gift in the room (chocolate/cake/dessert + champagne). We didn't always get an upgrade but at most places we did to a suite. The Ritz and St Regis stays had balloons and roses on the bed. Maybe it has to do with being understaffed? Or perhaps it's because I was in Asia, and their service level is higher? Odd they didn't give you a sheet with daily free activities like the bloody mary bar either. 🤷🏻‍♂️

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Getting hotel concierge directly involved seems to be the right call

So my boyfriend and I “have our anniversary” multiple times a year between Hilton and Marriott. When we don’t get anything I just call the concierge and ask them the send up a bottle of bubbles while we’re at dinner as a surprise for our anniversary, 70% of the time they end up comping it.

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Update please!

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More importantly, Where are you traveling right now and how did you have a wedding?!

3 hour drive from home after a courthouse elopement. Wedding was supposed to be in March with a Bora Bora honeymoon, but we still wanted to get married so we improvised.

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They’re supposed to give you a welcome gift at the very least - anniversary or not

Didn’t they let go all the ambassadors?

Even if it wasn’t your anniversary as an ambassador they’re supposed to give you a welcome gift I thought?

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