Hi All,

Need one really important advice. I am working as Technical support Analyst from past 5 years...wanted to switch career. Have tried learning different career related materials...but due to lack of knowledge and experience not sure if I can switch career at this point of time. Ready to learn new things but need a little roadmap to grow and proceed further. Please help me guys....

TIA....

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What things have you learnt? Is it possible to pursue any certifications in Technical Support related to your work

I have done ITIL FOUNDATION certification...but the thing is I don't want to pursue my career in TECHNICAL SUPPORT...I have seen ppl who are working in the same field from 8-9 years without any growth.

There is huge growth in support. Unfortunately you have seen only few people. There are people who are heading entire departments

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