Hi all,

Writing a book and articles around the business side of salesforce consulting and also working with salesforce as a partner, does anyone have any topics or specific questions that they would like covering? Can put into articles and share with people once written

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All the best on your book, OP, looking forward to read it. Few topics that comes to my mind when it comes to Business/Management Consulting around SFDC implementations:

1) How SFDC fits into the overall business or corporate strategy?
2) Business case for buying and implementing SFDC products, what value proposition it brings to the table, where, to whom and when? Why should I invest in it over others? When can I realize the ROI? What’s the typical TCO (for large and medium size companies)?
3) An approach or methodology around business process assessments and optimization, industry peer assessments (what others are doing?)
4) Successful project implementation approaches and stories backing it up
5) Governance/ operating model around SFDC implementations as well as for the clients (post implementations)
6) Point of views around customer journey, customer 360, etc. what customers are looking for now (2020) and beyond and what value SFDC products add in providing the experience they are looking for. How does it help your employees (sales, service and marketing people) and partners?
7) How can i measure success around sales, services and marketing operations post implementation?

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Does Salesforce ever tell a new client how much an implementation partner should charge the client?

The rule is there are no rules. I have worked with a client who under 25 production user, no communities, but spent over $1m on implementation services.
I have also worked in orgs with many users who prefer to buy vs build and haven’t really spent much on implementation services.
In my experience the sleeper is the required AppEx apps. In SMB these tend to come out of the blue and can add a ton of hidden costs.

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