Hi everyone, I’m an enterprise Account Manager at the moment managing renewals and upsells. For the past couple of months I’ve been considering becoming an Account executive on new biz. Would love to hear from others what your experience has been in these roles and which one you prefer, especially anyone who has done both. I’d like to hear everything, The good, the bad, and ugly, to help me make the best decision.

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Depends on your company's model - in some companies top earners are account managers, in others theres not much left after the initial sale, and in many companies AEs wear both hats.

My personal experience after doing both for a while:

- Workload - typically better for new logos. AM is a bit more operational and I'd say 'busier' given youre dealing with the existing investment context and extended delivery and success teams

- Mindset - AM you go deeper and longer term on relationships and goals, vs new logos where you're trying to find and qualify pain. Need be more resilient in new logos because your inbox probably isn't filling itself up.

- Pay - totally depends on your companies model, in my experience new logo reps range from 0-300% quota attainment whereas account management more around 60-150% ie lower risk, less top earners.

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If you love the thrill of bringing a new logo to your company, go for the AE role. It's a lot harder because you have to convince complete strangers to trust you. But once you've developed that skill, nobody can take it away from you.

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Thank you. Expanding on soft skills like this is part of what intrigues me about new business.

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