Hi fellow designers. I’m wanting to pursue service design but don’t have have a design degree. I’ve been refining my portfolio but if you compare mine with someone from a design background, I definitely need to make it more creative. Any advice please? Besides making the portfolio pretty, do you think the design approach and artefacts are just as important? What tools do you use to make your portfolio? Thanks a lot!

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If your case studies and associated artifacts are on point, you will then need to also make it pretty in order for people to stay interested. Most folks spend less than 10s when they enter a portfolio site

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Showing your thought process, a clear design approach, and design artifacts are more important than any pretty looking portfolio. But please don’t sleep on visuals. It needs to look clean & have some kind of personality in order to give the users (aka recruiters) a positive experience while looking at your portfolio.

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Spend time looking at visual reference for all the work you are refining - you may be able to house the strong core pieces in prettier packaging.

Service Design degrees have only recently even been a possible academic pursuit. Focus on your experience working towards understanding about the relationships of people, process & products, and how to maximize the interconnected of them, for the purpose of creating a better customer (& employee) experience, and value for customers & business.

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