{ "media_type": "text", "post_content": "Hi Karen, we learned that Laundry Service fired client Poppa John's bec. John Shattner used the N-word in a meeting w. the agency. This resulted in mass layoffs. How have you dealt w/ ethical dilemmas", "post_id": "5b4622d84c7f9e0018392cbd", "reply_count": 10, "vote_count": 25, "bowl_id": "5b429a830129930013e2dd51", "bowl_name": "Q&A with Karen Costello" }

Hi Karen, we learned that Laundry Service fired client Poppa John's bec. John Shattner used the N-word in a meeting w. the agency. This resulted in mass layoffs. How have you dealt w/ ethical dilemmas

likeupliftingsmart
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That’s a good question. I can speak for myself and the way I try to handle them at the agency and that is to always try to do the right thing. Sometimes it could require drastic measures but sometimes it might require counseling or something else. Each situation is different but what is certainly consistent is that they should be dealt with. Never ignored.

likehelpful

Why not keep the account, pay the bills and donate the profits to black lives matter?

likesmart

...underprivileged African American team?

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What happened to the client who used the slur??

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😮

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CD1 - what about the people who would have to actually work for that kind of client, especially POC? Why should they be forced to endure that kind of behavior?

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🤦🏻‍♀️

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CD1 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ the thing is, to POC, there is no “joke" here.

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D1, because the joke would be on him. I would even hire an under privileged african american team to run the account, which by the way, you don’t see many working at agencies.

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