Hi! Question. How does your company handle the communication between customers and solution engineers during integration? Do you use Slack, Jira, etc? We are using Slack but some customers won’t use Slack so then it’s bleeding over to other forms of communication that are less ideal. I’m starting to wonder if we would be better off doing Jira tickets. 🙃

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I work in tech company with a platform requiring lots of support during integration. We set up external slack channels when possible and also has a Jira technical support system in place. For other customers we have to make due with email and sometimes I join a MS teams channel at the customer.

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