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Just call them. It's easier
They're responsive through the website email form
Epitome of lazy right here....
Really
A1 - Call didn't lead to anything
Thanks BCG1, will try that
A2 - not sure what that means
K1 - Thanks for your immense value add
@OP, Just being honest chief. They have the customer service email address at the bottom of every email they send you, or Google it. Not rocket science
It's not at the bottom of any email I have ever received from SPG.
Identified it now though:
consumer.affairs@starwoodhotels.com