How can I find out how my customers actually feel about my service? I would really like to improve my customer service skills but it's difficult because they don't give a whole lot of feedback, even though I tell them to be honest

Any tips for interview with EPI practice at Kearney for Manager position?

Hey, does anyone have idea of what Barclays Competency, Values and Mindset interview is about? Like what questions will be asked or any preparation advice? My position is internal audit analyst. Thank you so much in advance!!!

How is the internship program at Crowe? I just applied to multiple internships at Crowe and it looks like an amazing company to work for.

I lost my last job a few weeks before Christmas last year and it took me a long while to find a new one. Ultimately I ended up moving to a new city for a job I was really excited about. However, within the first few weeks I suffered a major medical setback which led to a crippling bout of depression. I am finally starting to feel like a person again but I'm afraid the ship has sailed on my having success in my new role.

I’m currently a PM in a startup in Greater NYC area looking for other opportunities. Any insights or advice on what salary/compensation expectations I should have with 2,5 YOE in this area? Any guidance would help. Thank you!

The job market is really heating up. I’m getting a lot more opportunities to get turned down for jobs these days.

What is the expected CTC for C12 - AVP Grade at 11.6 Years of total experience. Role is equivalent to Project Manager

Is it worth to join Legato Health Technologies for bangalore location?
Role : Data engineer

Are there any EAs in here that are extremely familiar with the tech industry that would be okay with me messaging them to figure out the best option between two offers?

There are multiple platforms that provide data science interview preparation courses? Are they really worth it for someone who is trying to switch to a data science career or self study is more beneficial. Please share your opinion and recommended platforms you have been benefited

What are your 401k plan’s administrative fees per year? Mine ~$45 annually which are billed to the account quarterly.

Is there much of a difference between trying a 5 figure case vs a 6/7 figure case? In regards to preparation, work-up, etc?

What’s your favorite place to go for a special bday dinner out?

Expected salary for promo to senior consultant promotion? Currently 125k

What are the plans for return to office? Any ideas.

During Interviews (Public Accounting Firms) with 4 people ( 30 mins/person), what are the good questions I should ask? Or, any tips?

I am sure I cannot ask the same questions to each of them...lol

I really appreciate sharing your opinions or experiences!
Thank you!

In this era, 57% of customers pefer live chat that are less likely to seem scripted. I gues humans do value having connections even if it's with their support rep.

What changes did you make that improved employee retention?

Do you ever get overwhelmed by the number of software programs you have to use at work?

People who have left customer support jobs, what would it take for you to get back into the industry?

What's your pre-shift routine look like? I used to roll out of bed and sign right on, but now I'm giving myself time to wake up and get my day going. It's made my days way better!

Did you have a great customer today? Tell us about them! Positive stories are always nice.

I've heard so many people complaining because "every client support person suck".
What they don't see:
- We've been working non-stop for the past 6 hours or more.
- We're usually ridiculously underpaid.
- You're blaming us for something we have no control over.

Sorry. I just needed to let it out.

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

How do you think rising inflation is affecting customer support jobs?

Do you enjoy your job? What do you like about it?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Ladies working in male-dominated industries, how often are you asked by customers if there is “someone else” they can talk to?

*Weird thought* Do you see customer support as a group of faceless people or a group of caring people? Or it depends?

Is phone support truly as bad as TikTok makes it seem? I am starting a new remote job soon, and the negative things I see about phone support is scaring me away!

Have you noticed 9 out of 10 customers who call don’t seem to have a specific reason for calling support...? It’s hard to find a solution when your only issue is that you want to keep the product but not pay for it.

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

Ways to destress during work as a customer support agent?

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

I usually struggle with clients that don't completely express what they need on the phone, but today I needed some strategies to stop someone from telling me the whole story of her life. What do you do in these cases?

Do you find that most customers you deal with are polite? I've noticed a lot of them don't even say "thank you" after I have fixed their problem... it's disheartening