How common is it to have a client text you on your personal number with question on a Friday night /weekend?

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Congrats you’ve unlocked a new stage in your client relationship. You are ready to be partner.

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Never been texted by a client, but why is it shocking to everyone that the client has a personal number? Wait. Are you the lucky people who get a separate work phone? Or do you just function solely through office phone call forwarding to your cell?

I must know. My clients all have my personal number because I’m not always at the office, so it is what it is

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And mask wearing is overblown?

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I don't text w clients.

I'd respond w an email.

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Extremely uncommon. Don’t answer the text!

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When I got furloughed, client called me on my cell and told me to leverage them for a new job. I don’t see anything wrong with replying back if it’s urgent.

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Covid has changed my perspective on how weird this is

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This. It’s changed people’s perspective on boundaries generally. Which is awful since they were pretty non-existent before. I have a client who has worked his way into having standing Saturday morning and Sunday evening calls. Never working for them again.

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I’ve never had a client text me.

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Well, if they have your number....it’s going to be completely common. If it’s on a Friday evening / weekend and you’re not comfortable with responding, I’d just loop in your manager or Partner on the project so that they’re aware. I would loop them in regardless bc they have to set the expectation with the client when the team is available.

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How did they get your personal

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Ever have to send a “Sorry, this was not meant for you” text?

I had a client text me and ask what our materiality was.

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^ But texting still leaves receipts.

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Surprised their texting and analyst instead of your manager (which would also be obnoxious)

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It’s directly me because I’m close to the model. He’s ex I banking which explains it but still feels a bit strange

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Idk...depends on the question. If it’s frivolous then I’d say red flag. If it’s actually important then I’ve had that. Not ideal but it is what it is!

@C1 WHAT 😬😬😬😬

The important question is how common is it for you to read the message/reply.

Why does the client have your personal number?

Client and I only text if it's an emergency. Set boundaries early.

Common

I’ve had a couple clients text and call me at all hours. Those clients I always ended up having great relationships with outside of work so I didn’t mind.
Being CFOs / CEOs (of smaller companies) it’s a plus from a networking perspective too
If the client kept things strictly professional I’d be a lot less inclined to respond outside of business hours to their random questions

Far too common and far too encouraged by partners!

Once or twice a month

Almost every weekend but I generally ignore nonemergency ones till Monday

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