How did everyone pívot into customer success?

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I have a background in sales and account management and found that there are many overlapping qualities in the CS role. I essentially broke down the job listing responsibilities and spoke to how my previous experience aligned with those responsibilities. I imagine you could do the same as a product owner. I am frequently liasing with the product team on customer feedback and roadmap and imagine your background in product gives you the customer empathy required to be a CSM.

I got tired of Sales and I decided I like CS better, and I it suits my personality a lot better than making calls and trying to sell stuff...

I started out in Sales and Account Management, and sort of organically pivoted into CS as I added accounts and deepened my relationships with them.

I worked in hospitality and then I got hired as a customer success executive in a hospitality focused saas company. And the rest is history 😇 it s easier to pívot when you choose a saas company closer to what you are doing now .

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