{ "media_type": "text", "post_content": "How did you work to improve the conditions of your employees? Do you believe in increasing costs to increase employee benefits at the expense of profits and meeting financial targets? Was the average employee a factor in your decision making?", "post_id": "5f8751fa1c39260020c41b40", "reply_count": 1, "vote_count": 4, "bowl_id": "5f80cebee417f5001a4aacff", "bowl_name": "Q&A with former Dunkin’ CEO", "feed_type": "qa_bowl" }

How did you work to improve the conditions of your employees? Do you believe in increasing costs to increase employee benefits at the expense of profits and meeting financial targets? Was the average employee a factor in your decision making?

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I believe it is the job of leadership to create policies that enable average people to produce superior results. That starts with the appropriate purpose and values of the business to the correct mission , objectives and the 4-6 strategic levers the entity has to execute to effectively marshal scarce resources to the achievement of the entities objectives-if those are done well and credit and rewards are fairly shared with all participants-then the end result will be a successful enterprise with motivated and satisfied staff

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