Looking for L2 application support role. ITIL
foundation certified. Good
understanding of Incident/Change
and Problem management.
Skills: Core Java, SQL and basic UNIX/
LINUX commands. Service Now and Reporting.
EDI and Rosetta Net messages
understanding.
E2Open and Opentext gateway for EDI and XML messaging.
Basic AWS services (IAM, EC2, S3)
SOX Compliance, Perform ITGC controls, Application control testing.
Control-M for Job monitoring. Splunk for log monitoring.
YOE-9.10
My suggestion would be to meet with your exec and ask what they want as far as meeting frequency. Don’t be afraid to ask the question “how can I best assist you” to understand priorities from their perspective. They are your client so it’s important for you to understand their needs to ensure your support is impactful.
I also suggest coming up with a “preferences” document for you to ask questions related to travel, meetings, expenses and other items you will assist with so you don’t have to piecemeal the questions and interrupt them frequently.
Preferred airline, seating preference (aisle, window, business)
Rental car type and company
Meeting frequency/method (in person, phone, zoom/teams)
Preferred days/times for scheduled meetings with others
Does anyone have priority during do not disturb time
I’m not sure what industry or role description you were provided but these are some general ideas. Hope it’s helpful!
Ask them how they prefer you to communicate with them, especially if you’re remote. Email, text, Slack, and when to use them (eg only text if it’s urgent?).