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Take su53 screenshots of whenever you get an error and make a list and send it to them. This is a technical issue that can get political.
Mentor
This screenshot should be re-routed to a client authority figure, and forward the approval email along with screenshot to client admin. This approach works most of the time and follow the path of least resistance.
Mix reply 1 and 2 m, use su53 and screenshots, but go through the client authority figure!