How do you deal with people who treat the creative department as their personal studio? I've recently joined a new business where other departments ask for quick turnaround stuff with no briefs or regard to the team's workloads or the strategy even.

I've done all the pushing back, advocating for the team, and educating those people about processes and how to get the best out of the team.

Has anyone successfully navigated this kind of situation before? How did you do it?

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Set internal SLAs and process. Minimum turnaround times for different groups of work, brief forms, and process for booking in jobs. They’ll either tow the line or get put off by the process.

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I should add that it really sucks to be on the receiving end of that. I’ve definitely been there. It can be really draining on team morale. It’s definitely a balancing act. When it’s internal, politics and personalities become involved. But morale is important, too. Especially these days.

I've worked at the German stock market and that was a huge problem. If is not clarified from the top they will continue to overstress your team.
Maybe you need a filter between the requests and the design team (a designed person from each team for example assistant of the head of marketing etc).

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I set up an Asana account with a form to fulfill for our internal customers. I trained each coworker who has needs for the creative team to use it. And now even if sometimes it still feels as they can request anything at least they fill the form that requires all information we need to work on them. Only if there is a clear policy set by a CMO will people outside your team respect the process. And also if you protect your team by allowing them to refuse requests coming from any other way than Asana.

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I have! It was hell. The MD was an uneducated, daddy's child... If you didn't do his cool plans, you would find yourself on the outside of the creative bonding moments. I left.

Block their email address

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