How do you deal with snarky clients who say passive aggressive things? I usually just take it on the chin and be professional, but it’s getting annoying.

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Raise the fees until I don’t mind it anymore

likeupliftingsmart

I deal with by giving my piece to ppl I see being rude to grocery store staff or wait staff. No different than us. Cant be rude to clients even if they are ride to us. So I like standing up for other ppl who are in the same position

likesmart

Same here. Unfortunately, not much that can be done about it. Some people realize the relationship they have with you lets them get away with being a jerk and take full advantage of it because they're miserable people.

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I just make their lives harder. Ever debating requesting more support I could probably do without but would be nice to have? Guess what, bad clients are going to have to pull it.

likefunny

I’m not saying request things that are unnecessary. I just don’t do them any favors. Agreed. If you request everything under the sun it’ll definitely backfire.

Kill them with kindness. All I want to do is yell back, but I know I can’t do it, so the only solution is stay professional and eloquent.

That being said though, if it really reaches a point where it’s become disrespectful (not just a bit rude), then definitely escalate it.

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Thanks for this, I just wonder if being more assertive would make them chill out a little bit.

I say “thank you sir may I have another”

funny

I take their comments at face value and am annoyingly positive and nice to them. I’ll run with the “passive” part of whatever they say.

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Depends - most important is to remain composed and not lose your cool; if the passive aggressiveness is only directed to me - I take their words at face value (which pisses them off).. after a few more tries from them I can sense their frustration and I quietly observe the meltdown...if it’s towards my team I will take a different approach and reduce any chance of interaction outside of key meetings ... oh and after 3 strikes I tell my mgmr about how this client is defensive at certain points which is unusual and makes me feel uncomfortable..like they are hiding something...(fraud risk fraud risk lol) - up to mgmr on how to deal with this

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