How do you differentiate the senior from manager engagement role?

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Seniors try really hard to make everyone think they know what they are doing. Managers actually know what they are doing. Senior managers realize they never knew what they were doing.

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As a senior the most important priority is learning project management: 1) manage the staff and train them to the best of your ability. I’d consider this a moral obligation, plus when you’re a manager you’ll have trained up awesome seniors. 2) manage upwards the manager and partner. Schedule review times on their calendars, regularly send status bullet points, never be the most senior person who knows about a problem. 3) take ownership of the client communication and the PBC list.

As a manager the priority is learning leadership. Your job is to teach your senior the above, and learn the soft skills needed to reach all sorts of backgrounds and personalities (client and internally). Further, you need protect your team and advocate for them (come prepared and ready to fight for your people at year end performance review time).

For both levels humility applies— place the team and the well-being of your teammates above all else. Client second. Personal accolades last.

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This is very genuine

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