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I typically complain about a specific experience, and then offer up a tip for improvement for the future. They’ve always responded with points (both Marriott and American). Note: I have pretty good status with both and don’t do this more than 5 times per year
I think you probably have to complain without any warrant an absurd amount of times - but also specifically just ask points points points which I think is rude
Kindly brontosaurus
Cite the issues that were wrong and how/if they were resolved by management. Explain the level of service I expect from the provider and how this was not met. Compare the level of service they promise to give to that of what I received. If you have status you can mention how you’re extensive experience with the company has built a trust and reputation hence why you continue to use their services and how this poor experience will impact that decision going forward. Doing this all politely but in a serious tone almost always ends in points in my experience