EAs / Executive Assistants on Fishbowl

How do you handle feeling like you’re letting your partners down? Messed up an airport transfer this evening and I feel awful about it. Do other EAs make mistakes?! I feel like I’m the only one.

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You’re not the only one! Don’t be so hard on yourself, we are human (although sometimes feels like super humans!) and make mistakes too. Think of it as a chance to learn and keep going on being your best self!!!

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I think feeling a level of responsibility for mistakes is good, because it does help with growth and make us better. Some mistakes sting more than others. However, when there are some hiccups making you feel like your worth is being challenged, think about if your Partner or Shareholder would have ever made that mistake (yes, of course they would!)... And if you're still feeling down ask yourself this: did anyone die? No? Good. Then it really is a mistake people can live through.

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oh man, it isn't normal o always be making mistakes, but it happens and I found it was always the best to just own up and present a plan on how it won't happen again. I once put the wrong flight on my bosses calendar(long story but the travel agent didn't book the flight I said and booked a very similar one). boss called me spitting mad. saying we needed to have a serious discussion the next day. thankfully I already had that day as PTO, but I wrote him a letter explaining where it was my fault and how I would fix it. left it on his desk and when I came in the day after, we were all good. had a joke about it and moved on.

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EY1, I was removed from him recently. 6+ years of power abuse and condescending attitude. The manager who was harassing and bullying me tried to punish me but everything worked out in my favor. She got fired and the partner is on watch.

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Things happen. Even Partners make mistakes. Daily. You’re human and as long as you’re hard working and a top performer, they let those incidents pass. Even with that incident, now you know to double check your reservations. You will prevent that particular mishap from occurring again. Don’t be so hard on yourself.

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Do not beat yourself up. You make thousands of reservations a year. It’s only human to make a few small mistakes a year.

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Mistakes happen. You apologize, confess you didn’t double check it, and move on. Everyone screws up sometimes, travel gets especially crazy, and really, it will be forgotten soon enough.

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I find that saying I’m sorry and proposing a solution for future avoidance is the best for me. It gives me more control over the situation and creates a partnership in the solution, which tends to head off drama. In a case where it’s someone else’s error, I say that I will investigate and then write a brief summary that includes a solution for future avoidance. Seems to keep the beasts at bay. 😂

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