How do you politely inform a candidate that the question he is asking is explained clearly in the information you already sent him and he should have already read? This happens to me every day, and I generally just send them the email again and add "It seems you didn't get my first email so I took the liberty to send it again" as a passive aggressive way to tell them to read. How can I handle this more politely?

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Posting as :
works at
You are currently posting as works at

You can always cut & paste the answer from your previous email into the body of your email response to the question .... recognizing that recruiting requires patience ...

Or you can respond something along the lines of ...

Please see below highlighted section (after you've highlighted the answer that was already answered).

It simply matters how you wish to be seen.

Do you wish to be seen as someone whose empathetic or someone whose impatient & fails to understand that even the best of us has a bad day

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If this happens frequently, you may want to evaluate your message. The first line should read (to this affect), "Please read through this entire message as there is important instruction." Then, maybe leave white space and bullet your points.

If someone asks in the future, be polite and say, "Hello X. I've provided this info in my previous email. If you did not receive it, please let me know." And add some pleasantries.

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Thanks! This is great advice.

Can you say “I’m happy to Re-send that”? And if it’s a candidate you make a note to yourself — this person doesn’t read carefully!

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