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How do you quantify change management work (training, stakeholder assessment, comms, etc.) on a resume? I am struggling

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How many end users did you train? What was the completion rate? How many users were impacted by your project? How many comms did you send out? How many stakeholders did you engage in your change network? Did you hold a regular cadence with them? Did you send out any change measurement surveys? What were the results? How many change impacts did you gather? How many stakeholder groups did you identify and work with? There's so many metrics in change management....

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If you can't tie to impact of $ you can also look at engagement (customer and/or employee), efficiency/effectiveness measures, systems cost savings, change to service offerings within the organization or product lines. OCM work has so many metrics, just think about the project scope and ROI identified that were targets for the initiative.

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Appreciate all the responses! Thanks.

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Depends what role you're applying to. Some roles are more change strategy while others are more applications. I work heavier in advisery and strategy so, I reflect that experience more.

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Days to business as usual; achieved BAU 38% faster due to XYZ efforts saving client $XX

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85% of impacted population able to execute daily activities on day 1 with no additional assistance

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Or time to proficiency met/exceeded targets by % within X days of go live.

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This is difficult and even somewhat “unfair” to try and measure. Impact compared to what? There is rarely an alpha/beta to compare the result of using change vs not on a particular transformation or project. Given the freedom to be people centered should make it nearly impossible to identify change management for those experiencing the change. And as consultants we are rarely engaged long enough to see the true impacts.

In general, ROI comes down to people, not process or tech. We humans are the multiplier. We are the ones that deliver returns. Process and tech create opportunities. Changing behaviors of humans delivers the returns.

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