How do you quantify change management work (training, stakeholder assessment, comms, etc.) on a resume? I am struggling

like
Posting as :
works at
You are currently posting as works at

How many end users did you train? What was the completion rate? How many users were impacted by your project? How many comms did you send out? How many stakeholders did you engage in your change network? Did you hold a regular cadence with them? Did you send out any change measurement surveys? What were the results? How many change impacts did you gather? How many stakeholder groups did you identify and work with? There's so many metrics in change management....

likehelpful

If you can't tie to impact of $ you can also look at engagement (customer and/or employee), efficiency/effectiveness measures, systems cost savings, change to service offerings within the organization or product lines. OCM work has so many metrics, just think about the project scope and ROI identified that were targets for the initiative.

like

Appreciate all the responses! Thanks.

like

Depends what role you're applying to. Some roles are more change strategy while others are more applications. I work heavier in advisery and strategy so, I reflect that experience more.

like

Days to business as usual; achieved BAU 38% faster due to XYZ efforts saving client $XX

like

85% of impacted population able to execute daily activities on day 1 with no additional assistance

like

Or time to proficiency met/exceeded targets by % within X days of go live.

like

This is difficult and even somewhat “unfair” to try and measure. Impact compared to what? There is rarely an alpha/beta to compare the result of using change vs not on a particular transformation or project. Given the freedom to be people centered should make it nearly impossible to identify change management for those experiencing the change. And as consultants we are rarely engaged long enough to see the true impacts.

In general, ROI comes down to people, not process or tech. We humans are the multiplier. We are the ones that deliver returns. Process and tech create opportunities. Changing behaviors of humans delivers the returns.

like

Related Posts

What was your worst / most pathetic experience with recruiters (external or HR?) ?

like

Sounds about right for 2020!

Post Photo
funnylikeuplifting

I am tired of audit but don’t have the courage to walk out of PA during this economic environment. Any advice please?

like

For health advisory, what’s the range for sc and manager at ey?

like

Joe has his hats made in the USA, Trump has his hats made in China

likeuplifting

I keep getting pink slipped, non-renewed, etc. 5 out of 7 years as a teacher. It always seems like they’re looking for excuses, but maybe I’m not cut out for this. Has anyone else had this happen?

like

Anyone know of a reasonably priced photographer for professional headshots in/around London? Preferably someone who can do a little retouching 😂

like

Anyone in London know of any media jobs going?

Offtopic: Which is the best health insurance (company) to buy for parents? Please suggest as per prior firsthand experience in claims, settlement, premium etc.

My parent has a star health policy for which the renewal premium is drastically increasing (almost by 50%) every year at age 51.
With such increase I do not think it will be viable for long term. So planning to switch/port.

The song came out Wednesday!😭

Post Photo
like

Job offer extended but now some red flags… I was extended an offer today with a pay raise and great benefits. It’s in a field that interests me more but, now some red flags have come up. They voided my offer after asking for time off way in advance in December of this year & the pay that was discussed on the phone is different from my offer letter. I asked the recruiter to clarify and she said I must’ve not heard her correctly on the phone. I’m not having second thoughts… I was excited.

like

How is the work culture for a DevOps in QuestionPro Pvt. Ltd Pune?

like
like

Anyone in here a part of IVY? I constantly get emails and event invites from them and am wondering if it is actually worth it to join

like

Anyone know of any companies willing to hire someone who has SF Admin cert but no config experience? Husband is an IT Manager w/ CompTIA A+ cert and almost done w/ self-paced learning in Trailhead to take the Admin cert. He doesn’t have a degree but has about 5 YOE in sales/consulting/IT. Thanks!

Anyone get revenge on their ex? I want to hear your stories!!!

likefunny

People who left public accounting and didn’t end up doing industry accounting what did you go into? How did you like it?

like

Saddle Creek Logistics…..thoughts?

like

Hello All,
Anyone working in Cognizant who can refer me?
Tech stack-Front end developer, React js
Experience relevant-3.5

like

I’m in PwC US right now but looking to make the jump to the UK. wondering if anyone can provide insights to this or general career advice on moving from the US to UK?

like

Additional Posts in Org Development & Human Capital

EY PAS said that they can’t offer more than 115k for senior associate in Chicago. I find that ridiculously low since accenture t&o is offering people 140k to join as a consultant. It is from my understating that ey associate is equal to analyst and sr analyst at Accenture. Then senior associate is equal to consultant/ sr consultant. What am i missing here?

like

Thoughts on Deloittes workforce transformation and org design practice? Considering transferring and just want to get an idea of WLB.

likesmart

Any ideas on how to create a non time consuming performance review process? Usually, it seems like a homework or extra tasks for managers (specially when they have a lot of direct reports) between 1:1's, forms fillings, calibration sessions, etc.

like

Anybody from PWC workforce transformation willing to talk to me? Want to learn more about the firm and practice. Thanks!

like

What skills would you say are transferable from public accounting to management consulting, specifically change management?

like

Phr vs waiting for sphr?
Taking the credential and want to prep.

I am STRUGGLING to find good workshops to bring in to my company! I'm trying to build L&D but no one (in professional groups) seems to be willing to share the facilitators they like and I'm so stuck because I need to bring in facilitators but need to have them vetted by recs prior.
I desperately need someone to give 1 hour sessions to large groups on broad topics like time mgmt...
I desperately need someone to lead customer support training on best practices to our support teams...
So stuck.

like

Looking for fun virtual team icebreaker ideas - have any?

like

I work in a change mgt/org develop internal team in a consulting firm. I feel weird in that when people ask me what I do in public I never had a way to clearly answer that question as most people don't Sr to know what org devlp or change mgt is but I also don't feel like my job is "hr" at all. How do you guys answer that question in a short way?

likeuplifting

I am an Employee Engagement and Relations Manager for a healthcare clinic, and I’m looking for ideas to boost morale/employee satisfaction on a budget. Does anyone have any ideas? Thanks!

like

Hey fishes, I am looking for advice. So I am thinking about quitting my current job just because I don’t feel motivated at all. I am just doing the same thing over and over again literally verbatim, I am a facilitator and I honestly see no grown or job advancement when I tried my company didnt even reach back out to me. I want to become a data analyst or BA and would like to focus on studying for that. Thanks!

like

average salary for EY people advisory services in Canada (manager level)?

like

I’m trying to transition to a tech company. Any advice on how to do that?

likeuplifting

I’m in Deloitte human capital and want to eventually (but sooner rather than later) move to industry doing internal talent/people stuff. My coach recommended getting SPHR or equivalent. Thoughts?

Leaving EY PAS after 4 years to an in house org development role - any advice? Feeling nervous 😌

likefunny

Is it doable to continue in the HR path to one day become a CEO? Does anyone know other HR professionals that made it to CEO level?

like

Thoughts on moving from the M&A side of HC (restructuring, operating model, talent selection, labor-cost synergies, etc) to a PE shop? Any experience with folks who have made a similar jump?

like

Any Microsoft folks here willing to do a referral? Found a job I’m interested in!Microsoft

like

Anyone have suggestion on good sources a little shorter in duration and more real life scenario based, to pickup Consulting Excel, Project Mgmt and HR cliffnotes or know-hows. Im looking into all these HR Certificates (SHRM, PHR, HRM etc.) Im entering a new field and want to he able to be savvy enough not to look like a complete beginner in the practical side on how to actually do the theoretical part. Advice and suggestions much appreciated.

like

Does anyone here work for Google ? What types of opportunities exist beyond a typical HR generalist role? Have a friend offering to refer me and curious about what’s out there

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Send download link to your phone

OR

Scan your QR code to download
Fishbowl app on your mobile

By continuing you agree to Terms of Use and Privacy Policy.

Messaging rates may apply

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal