How does one delivery successful projects with offshore teams? Talent, work ethic and the drive to deliver a project successfully is a challenge. Are there any tips/strategies that can help?

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Treat the offshore teams as humans, respect them, and help them when they are asking for help. A lot of times work is being dumped on them and they are overworked. Find efficiencies in process and opportunities for automation.

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Provide them with enough information. Make your expectations reasonable and well known. Provide guidance where needed. Encourage them to step up.

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Painful but schedule touchpoint at beginning and end of day. Make sure to build a relationship with the lead there and give then enough autonomy and treat them with respect. Recognize them whenever appropriate.

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I haven’t used offshore, but the guy I know who did it best actually spent time with the team in their location and brought a couple of them to the client site early on in the engagement.

It was a long project 8+ months. Not always feasible, but could be worth the investment in many cases

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My struggles have not been either respecting individuals or providing answers to questions or for that matter following up regularly but I see a very structured process in software development which is purely Waterfall, rather WaterWall (if such a thing exists) and lack of talent and ownership. I have struggled in every project. I guess bringing couple team members on-site and set expectations on how and what we need to do ro deliver the project and also traveling to their work site and spending quality time is the next step.

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I love working with offshore teams. My biggest tip is to work like you are one team. It’s more overhead and you need to plan for that, but I’ve had much success managing offshore teams because of the amount of extra time I spend with them to make sure they have what they need from the onshore team to be successful. Good luck.

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What sucks is if offshore is a pool of resources that changes every engagement. You basically lose institutional/process knowledge and have to start from scratch each time. It’s okay on large and long engagements, sucks when it’s on a bunch of smaller ones.

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Totally agree.

I have never had that experience. In fact, my experience has been the complete opposite. All of my colleagues in India have been exceptional. Yes, I have spent late nights and early mornings on calls so the team has context, but generally, have found my Indian colleagues work harder, longer and want to excel. Key bullet - time put in is well spent

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Lucky you !

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