How does one request points for a delayed flight? Delayed 2.5hrs here

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Are you serious? 2.5 hours to 3 hours is par for the course.

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Customer service email, if it's weather you won't get anything, if it's mechanical you should get something.

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Depends on status. I complained about a 3hr delay that forced me to miss lunch (tight connection and next flight only had snacks to buy). I'm platinum and complained over the phone a few days later and they gave me 20k points.

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I guess what I’m really wondering is what does one put in an email. Just like “hey I was delayed, where are my points?"

Pretty much... "Highly inconvenienced due to a preventable issue... yadda yadda... would like compensation considering my loyalty... yadda yadda..."

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