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11 likes to open DM, help 😇
Thought this was funny.
How’s BDO m&a?
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Water pump broken. How many points?
How do you ask for points?
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Are you serious? 2.5 hours to 3 hours is par for the course.
Customer service email, if it's weather you won't get anything, if it's mechanical you should get something.
Depends on status. I complained about a 3hr delay that forced me to miss lunch (tight connection and next flight only had snacks to buy). I'm platinum and complained over the phone a few days later and they gave me 20k points.
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I guess what I’m really wondering is what does one put in an email. Just like “hey I was delayed, where are my points?"
Pretty much... "Highly inconvenienced due to a preventable issue... yadda yadda... would like compensation considering my loyalty... yadda yadda..."