How is utilization calculated? What happens if we are on the bench?

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at EY, you are measured on effective utilisation = hours billed / (52 * 40 - (holiday hours + vacation hours))

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Utilization is what you bill to the client. If you’re on the bench either get staffed or help out on internal work

Utilization = Number of hours billed to client * 100 ÷ 2040

Billable hours / 2080 (i.e., 52weeks * 40 hours) = your util

Agree A1. We get 6 weeks and get 10 holidays plus a week for New Years and get dinged.

Does unassigned work/internal learning count or is it just when billed externally?

Imagine a fraction.

The bottom is the number of working hours in the year. The top is the number of hours you bill to a client per year.

Business development or bidding for projects is better than unassigned (or training) but ultimately it is either the client paying for you or the rest of the firm paying for you.

Ultimately (just to strip away the BS) every hour that a client is not transferring money to your firm counts against your utilisation.

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I requested reporting manager to allocate me to some project. He instead, made me backup in an ongoing project with no tagging and continuously asking me to take ownership of ongoing issue. I've no idea of project's background and it appears that he is forcing a task on me.
The team mates are not cooperative as well.
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