How many emails and/or Slack messages do you receive and respond to on a typical day? My employer wants everything answered within 24 hours but in reality responses need to be made almost immediately. This makes getting back on task and being productive almost impossible when there are constant interruptions. Any advice on this or asking for accommodations? I think my best option is to change jobs.

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I completely understand that. This is a tough one for paras. Is this specific to the partner you support? Are you in a big enough firm where you could support a different partner? You need to find a lawyer who plans far enough in advance to allow you to focus for longer periods of time.

Depends on the item.

Some items just need to be responded to with the ask within a reasonable time frame (“here’s the doc you asked for”). Either within 4 hours or end of day.

Some items are longer term and you just need to acknowledge receipt and put it on the to do list and complete later (“confirming receipt, I’ll have this by X deadline, does that work?”). End of day works.

Some items you just need to do and no response needed (saving docs to file). Tackle within 48 hours.

Sometimes its a drop everything and jump on it ask.

What’s worked for my support staff was what we called the Big Mac approach. First thing in the morning, mid-day, and before leaving they’d block off time to just process emails and put them on the pertinent to do list (ASAP, half day, end of day, tomorrow, later). If the task could be completed in less than 5 minutes it would be knocked out then.

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