How would you streamline / make more efficient your experience at the TSA?

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Nice try federal consultants, do your own market research.

likefunny

But, but... We are target demographic, we are frequent users, we are opinionated. What better place to do market research?

OP: Well done madam (or sir).

😃

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probably abolish TSA

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Ding ding ding

More detectors. That’s likely always where the hold up is.

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It’s the detectors. For every one person checking IDs and boarding passes there needs to be 2 detectors open.

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Change the detector technology. It’s nearly 2020, how can we not use some kind of mechanical sniffing device paired with imaging while in motion (thinking a narrow hallway you walk through with your bags) and an automated validation process (as an IT consultant, blows my mind we still use people for this! They are proven to be less reliable!)

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Also, always have the precheck line open. Those stupid cards do not expedite the process in any measurable way. Looking @ you, Newark!

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Some airports are great and extremely efficient, DFW and some airports are terrible, EWR.

DFW runs smoothly on Monday mornings, despite crazy traffic, because they have three lines and someone ushering people along. Unfortunately the gen pop is full of idiots so you need someone to direct these people.

EWR you have idiots on both sides and no one managing the chaos. The TSA agents are shouting out instructions that end up confusing people more and generally only a single, tiny line open.

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Can vouch. Luckily I travel out of DFW.
Things move fairly smooth, even during busy times in terminal A for precheck.

My rec would be: more precheck lanes and options.
Past 3 weeks they opened A35 as precheck to help with congestion, but today when I tried to be ‘clever’ and decided to go there preemptively, no bingo.
Another rec would be: shift the slow / foolish ge pop folks to a different line (ie - if you are taking too long, you get rerouted).

The TSA is the problem, so start by eliminating that federal jobs program, then design an actual security program that is effective from the ground up.

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Create a prep area separate from the detectors so that there’s no back up caused by the infrequent travelers?

Detectors are the bottleneck. Need more detectors.

The ID checking point?

Yes. I added Clear to my TSA to move this along.

Improve the Metrology department. Detector lines are long due to false positives.

Get rid of the bin systems at ATL and other airports using them, they are optimized for TSA, at the expense of all the travelers.

Have "random checks" done by a different agent than the one manning the metal detector.

Clean up the position or shift change processes for the TSA agents. Always experience a back up when a new person is moving into the bag scanner position.

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