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Do you think these people are being harassed or bullied by her? It’s not a healthy workplace if she makes it so obvious she dislikes people and they feel so stressed due to it. I think you need to escalate to higher ups. You should start documenting this. Your team is looking to your for support but I don’t think you can do much if she stays in that role.
Sounds like a new career is the best option, BUT.. I think you could try to get an external trainer like Civility Partners or Pure Praxis to provide training. . . And if that isn’t an option, then report her to the board of directors. It’s hard, but that’s needs to happen to stop bullies from destroying company culture. (Yes, it’s bullying.)
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I was thinking of putting a different spin and invite them to partner with you on building an inclusive and diverse work culture where speak up and leading with love are foundational to retention and productivity. I have addressed this before with many leaders.
Some have been receptive, others I have not, but that shouldn’t stop you from leading by example. Inspiring your team to collectively think about how to empathize and creatively/respectfully engage.
I think will help you prevent any erosion of trust you and your team have built with each other and teach them about speak up culture. This challenge will pass when this person leaves. Often I find I just have to outlast them, and be the bigger person.
Do you have a positive relationship with anyone senior to her in HR or the leadership team? This definitely needs to be escalated. Honestly it's a shame that a senior level HR executive is acting this way. You would want to know that HR would help resolve these issues for other functions when conflicts arise.
That’s a great recommendation! Thank you for sharing it. I am definitely open to all ideas and feedback.