I am leading training calls for my client. I almost always say one piece of information that is incorrect on the call and either my manager has to catch me or one of the project team members corrects me. I am am glad they do, as I don't want to spread something that is incorrect. Any advice for preventing this? I usually spend 3 hours of prep for one hour of presenting. For reference, these training calls last anywhere from 30 minutes to an hour.

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Verify the materials that you’re using to prep.

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Agreed. The training is usually a walkthrough of the technology interface we're implementing. I try and confirm with our technical SMEs prior.

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Is there a pattern of what you’re making a mistake on? 3 hours of prep seems like a lot to me, is it the same training ?

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No. Tends to be different things for what I'm covering. Promise it's not 3 hours of prep for the same hour of training.

This might be a dumb question but is there any chance you're nervous? I forget things or words sometimes when I'm nervous, leading me to say the wrong thing at times. Not sure if that makes sense at all

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Usually am nervous, yes. The trainings usually have over a hundred people on them. And I'm on camera the entire time.

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Are you surprised by what you get wrong? In other words, are you answer questions you think you know but actually don’t or are you extrapolating on a topic you’re a little fuzzy on? If it’s the latter, maybe work with your team for a signal you can give if you want someone else to take a question of cover a topic if it’s not your area of expertise.

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It’s a part of working in a team environment. You’re giving them something to do too, if you’re the one leading training calls. It’s impossible to know everything, and you will eventually get to a point where you will be an expert.

Part of being agile and rolling with it. Stay confident

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Here’s something to try, keep things ambiguous in areas you may be uncertain. Ask people if they have questions, and then if they ask questions you don’t have an answer for or you know that someone on your team knows better, redirect that question to him/her. Sometimes questions result from behavioral reasons that you won’t fully understand until you get more experience.

No one is perfect, you have a team and they should support you. I was taught early on that no one person is expected to have all the answers in consulting. Collectively, we should get to a strong answer. And that’s what it sounds like is happening. So keep up the great work, your leadership clearly trusts you if they have you leading these training!

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