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Just ask your reviewer for help to get it across the finish line
Ask them if they can hop on a virtual call and look at your screen while you walk them through it. They will have to look at it anyway. This shows them that you are aware of the situation and are trying to solve it rather than just passing the buck.
Ask another associate or reviewer. Better than spinning your wheels
Are you sure you’re looking at tax basis versus US GAAP basis? We have to change reporting or defer to next year.
Personally I always appreciate a note in the email or a sticky note on the pdf, pointing out the problem and what you’ve done to try and fix it. Then I’ll usually walk the staff through the issue and how I fixed it.
Agree that it’s time to ask for help. When you do, let your senior know what the issue is. Tell them the things you have checked and processes you’ve gone through. That will help them narrow down where to go from there.
Check your M2, make sure the TOTAL contribution ties to the total of the special allocation that you’re using. Even a dollar off can cause a problem in the tax software
The way I operate with things like this is guess at for about 30-1 hour then shoot up the chain with what I tried to fix it and mention in the email "in effort to be budget conscious" I only spent "x" amount of time looking into this. Let me know if you want me to look further"
I agree, ask your senior. Times like this are easy to sink a lot of time into something where fresh eyes can give new perspective. Or if something is really wrong with the info they can escalate.
Reach out to your reviewer immediately and let them know the issue and ask them if they have time to discuss or if they want to review. Some reviewers need to dig into it on their own but personally I'd rather walk through any potential open item ahead of time so that when I review it I can sign off and don't need to send it back to you to finish, then review it again later.