I don't believe Facebook account representatives exist.

likefunny
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As much as I'd love to crap on them, $1000 spent on Facebook works better than $1000 spent on display or anything else except search (and even then...)

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I can’t believe that brands and companies still throw money into advertising on Facebook with such dismal engagements, awful reporting, and a totally walled off garden that gives zero transparency. It doesn’t matter how much reach you have if you can’t reliably & independently measure ROI.

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I've seriously spent half a million dollars on this platform and am told "sorry...you can only get a brand lift study if you have an account rep and we only assign those proactively."

I mean, I know it's not tens of millions, but come on.

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@Digitas: sounds like your understanding of the platform is very limited. Facebook moved beyond engagement a couple years ago and it has a proven track record of being good at driving sales, brand impact, etc.

Give them a couple of years and I can even see them pivoting towards become a Netflix type service or even YouTube

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honestly they’re not even helpful they direct you to the online customer support for literally anything. I have no idea how they spend they’re time if they’re not even helpful to their clients

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Ugh Digitas1 you're making us look bad 🙈

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@Digitas they do offer sales attribution studies from Datalogix and the like - is that what you’re talking about?

But yeah, the reps are hopeless and less than helpful.

So funny we've all clearly had similar experiences.

You are correct.

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