I had to check in my bag because of no overhead space. My bag got damaged (my wheel is loose and about to come off). Has anyone ever experienced this? Has the airline helped you replace it?

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Yes and yes. Talked to United representative and they kept my broken bag and gave me a new one. Similar style and brand.

Was the process really annoying? I don’t want to go through the hassle if they asked paper work and pictures and old receipts

Not at all. In and out fast.

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CONT...

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